Terms & Conditions

The Platform provides tools for configuring, deploying, monitoring, and managing AI-assisted communication workflows, including AI voice agents, lead engagement workflows, call handling, conversation summaries, structured outputs, integrations, and related automation features.

The Platform may use third-party artificial intelligence models, telephony providers, transcription services, hosting providers, analytics services, CRM providers, payment processors, and other infrastructure providers.

You acknowledge that the Platform is an assistive technology platform. It does not replace human judgement, professional advice, legal compliance review, customer service oversight, sales supervision, privacy compliance, telemarketing compliance, or business decision-making.

AI systems, including large language models and voice agents, are probabilistic technologies and may produce outputs that are inaccurate, incomplete, misleading, inappropriate, biased, outdated, offensive, non-compliant, or unsuitable for a particular purpose.

AI agents may:

• misunderstand user intent
• generate hallucinated or unsupported information
• make incorrect recommendations
• provide responses that sound confident but are wrong
• fail to follow scripts, rules, or instructions exactly
• respond unpredictably to unusual or ambiguous conversations
• fail to detect when a human should take over
• interact differently depending on caller behaviour, noise, accent, or call quality

You are solely responsible for reviewing, testing, approving, monitoring, and supervising any AI agent or workflow before and after deployment. You must not rely on the Platform as the sole source of truth for legal, financial, medical, safety-critical, or other high-impact decisions.

You are solely responsible for:

• the scripts, prompts, instructions, playbooks, settings, uploaded content, lead data, business rules, and workflows you configure
• the decision to deploy an agent in test, preview, live, inbound, outbound, or automated mode
• ensuring the agent’s behaviour is appropriate for your business, industry, customers, and legal obligations
• monitoring calls, transcripts, summaries, structured outputs, and actions
• correcting inaccurate or inappropriate outputs
• determining whether human review or approval is required before any action is taken
• ensuring your staff, contractors, and users are properly trained
• ensuring your use complies with all applicable laws, regulations, industry codes, and third-party terms

If an agent interacts with a person on your behalf, that action is deemed to have been authorised by you unless caused by our wilful misconduct. We are not responsible for business losses, compliance failures, customer complaints, or regulatory action arising from your configuration, deployment, or use of AI agents.

The Platform does not provide legal, financial, tax, accounting, real estate, mortgage, lending, insurance, medical, safety, or professional advice. Any summaries, classifications, recommendations, scores, next-best-action suggestions, or generated responses are provided for operational assistance only. You must obtain independent professional advice before relying on Platform outputs for regulated, professional, high-value, or legally significant decisions.

You are solely responsible for ensuring your use of the Platform complies with all applicable laws and regulations, including those relating to privacy and data protection, consumer protection, telemarketing, spam and electronic messaging, call recording and consent, do-not-call registers, advertising and marketing, real estate and mortgage conduct, anti-discrimination, employment and workplace surveillance, confidentiality, sector-specific recordkeeping, and AI and automated decision-making.

You must not use the Platform in a way that causes us, our providers, or our infrastructure partners to breach any law or third-party obligation.

If you use the Platform for outbound calls, inbound calls, SMS, email, or other communications, you are solely responsible for ensuring that you have all necessary rights, consents, lawful bases, notices, and permissions.

You are responsible for:

• confirming whether a person has consented to be contacted
• checking applicable do-not-call, suppression, and opt-out lists
• complying with calling-hour restrictions
• identifying your business accurately during calls and messages
• honouring opt-out, unsubscribe, and do-not-contact requests
• maintaining records of consent
• ensuring imported lead lists were lawfully collected
• ensuring callers are informed where required that they are interacting with an AI agent
• ensuring call recording, transcription, and analytics are lawful in all relevant jurisdictions

The Platform may record, transcribe, analyse, summarise, or store calls and related metadata if enabled or required for the Service. You are solely responsible for determining whether consent is required, obtaining and documenting such consent, configuring appropriate call disclosures, and ensuring retention settings comply with your legal obligations.

“Customer Data” means data, content, prompts, scripts, documents, lead records, call recordings, transcripts, structured outputs, configuration settings, integration data, CRM data, uploaded files, and other information submitted to, generated through, or processed by the Platform on your behalf.

You retain ownership of your Customer Data. You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit, reproduce, analyse, transform, store, display, and use Customer Data as necessary to provide the Service, operate AI agents and workflows, generate outputs and analytics, troubleshoot and improve the Service, prevent abuse and fraud, and comply with law.

You must only upload, import, transmit, or process personal information through the Platform where you have the lawful right to do so. You are responsible for providing any privacy notices required to individuals whose information is processed through the Platform. Your privacy policy should disclose, where applicable, that you use AI-assisted communication tools, that calls may be recorded or transcribed, that personal information may be processed by third-party service providers, and how individuals may access, correct, or delete their information.

You must not upload or process sensitive information unless it is necessary for your lawful use of the Platform, you have obtained all required consents, you have configured appropriate safeguards, and you accept all risks associated with such processing. Sensitive information may include health information, biometric information, government identifiers, financial hardship information, identity documents, bank statements, credit information, or other protected categories. We may restrict, suspend, or reject processing of sensitive information at our discretion.

If you upload documents, knowledge bases, FAQs, or other source material, you are responsible for ensuring the material is accurate, current, lawful, and complete, and that you have the right to upload and use it. Grounded or document-assisted AI features may still produce inaccurate or hallucinated responses. Retrieval from documents does not guarantee correctness.

The Platform may integrate with third-party systems such as telephony providers, CRMs, calendars, and messaging platforms. Third-party services are governed by their own terms and policies. We are not responsible for third-party acts, omissions, failures, or data handling except where required by law.

Agents or workflows may create leads, update records, trigger webhooks, send notifications, create tasks, book appointments, classify customers, route leads, or recommend follow-up actions. Unless we expressly state otherwise, you are responsible for configuring and supervising all automated actions. You should use human review for actions that may materially affect a person or business outcome.

You must not use the Platform to:

• break the law
• deceive, defraud, impersonate, harass, threaten, or manipulate people
• conduct unlawful telemarketing, spam, robocalling, phishing, or scam activity
• call or message people without required consent
• evade do-not-call, unsubscribe, suppression, or opt-out requirements
• generate fake reviews, fake leads, fake identities, or misleading communications
• discriminate unlawfully
• make decisions about credit, insurance, employment, housing, healthcare, lending, or legal rights without lawful process and human oversight
• collect unnecessary or excessive personal information
• upload malware, spyware, viruses, or harmful code
• reverse engineer, scrape, overload, or attack the Platform
• bypass usage limits, security controls, billing systems, or access restrictions
• use the Platform to train competing systems
• infringe intellectual property, confidentiality, privacy, or publicity rights
• misrepresent AI outputs as human statements where disclosure is required

You are responsible for all activity under your account, workspace, API keys, integrations, phone numbers, and user credentials. You must keep login credentials secure, promptly remove users who no longer require access, notify us of suspected unauthorised access, and ensure users comply with these Terms.

Your access to the Platform may depend on your selected plan, subscription status, usage limits, feature entitlements, and payment history. Plans may include limits on calls, connected minutes, users, workspaces, agents, integrations, storage, retention, support, or advanced features.

Unless otherwise stated, fees are charged in advance, usage limits may reset each billing period, unused included usage does not roll over, additional usage may incur extra charges, taxes are your responsibility, fees are non-refundable except where required by law, failed payment may result in suspension or downgrade, and pricing may change with notice. We may use third-party payment processors such as Stripe.

Credit packs allow eligible paid plan customers to purchase extra credits for the current billing period. Credits are usage entitlements, not cash, stored value, or currency. Purchased extra credits expire at the end of the billing period in which they are purchased. For full details on included credits, extra credits, credit pack purchases, expiry, eligibility, plan changes, and payment processing, see our Billing & Credits Policy.

Free plans, trials, beta access, or promotional credits may be modified, limited, suspended, or terminated at any time. Beta, preview, experimental, or early access features may be incomplete, unstable, inaccurate, or subject to change and are provided “as is” without warranty. You should not rely on beta features for production or compliance-critical workflows.

We and our licensors own all rights, title, and interest in the Platform, including software, user interfaces, workflows, templates, scripts, system prompts, product design, analytics, documentation, models, trade marks, logos, and underlying technology.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Platform for your internal business purposes. You represent that you have all rights required to upload, submit, import, process, and use Customer Data through the Platform. If you provide suggestions, ideas, or feedback, we may use them without restriction or compensation.

We use commercially reasonable safeguards designed to protect the Platform and Customer Data, but no system is perfectly secure. We may retain Customer Data for as long as needed to provide the Service, comply with law, resolve disputes, enforce agreements, and maintain backups. You are responsible for configuring retention settings where available.

We aim to provide a reliable service but do not guarantee uninterrupted, error-free, or always-available access. The Platform may be affected by maintenance, provider outages, telephony failures, AI model downtime, latency, internet issues, integration failures, regulatory restrictions, capacity limits, security incidents, or force majeure events.

We may suspend, restrict, or terminate your access immediately if you breach these Terms, payment fails, your use creates legal or security risk, you use the Platform for spam or unlawful activity, required by law or a provider, we detect abnormal or abusive usage, your account appears compromised, or you misuse AI features or automation.

You may stop using the Platform at any time. Subscription cancellation takes effect according to the billing terms presented at the time of cancellation. Termination does not affect accrued fees, indemnities, disclaimers, or limitations of liability.

To the maximum extent permitted by law, the Platform is provided “as is” and “as available”. We disclaim all warranties, including accuracy, reliability, fitness for a particular purpose, merchantability, non-infringement, uninterrupted service, error-free operation, compliance with laws, suitability for regulated use, AI output correctness, lead conversion, revenue outcomes, and successful integrations.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss of profits, revenue, goodwill, data, customers, opportunities, reputation, or business; regulatory penalties caused by your use; AI hallucinations or incorrect outputs; agent actions configured or authorised by you; failure to obtain consent; unlawful calls or messages; call recording or privacy violations; third-party provider failures; integration errors; inaccurate transcripts, summaries, or structured outputs; or reliance on Platform-generated recommendations.

Our total aggregate liability is limited to the greater of the amount you paid us for the Service in the three months before the event giving rise to liability, or AUD $100. Nothing in these Terms excludes liability that cannot be excluded by law.

You agree to indemnify, defend, and hold harmless us and our officers, directors, employees, contractors, affiliates, providers, and agents from and against claims, losses, damages, penalties, costs, and expenses arising from your use of the Platform, your Customer Data, your agents and workflows, calls or messages made on your behalf, failure to obtain consent, privacy or telemarketing violations, unlawful content, third-party claims, your breach of these Terms, your breach of law, and actions taken by agents or workflows configured by you.

We may update these Terms from time to time. If changes are material, we will take reasonable steps to notify you. Your continued use after changes take effect means you accept the updated Terms. We may modify, enhance, limit, suspend, or replace any part of the Platform at any time.

These Terms are governed by the laws of New South Wales, Australia. Before starting formal proceedings, each party must first attempt to resolve the dispute in good faith for at least 30 days.

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, restructure, sale of assets, financing, or corporate transaction. Unless you opt out in writing, we may identify you as a customer using your name and logo.

By using the Platform, you specifically agree that:

• AI agents must be tested before production use
• AI outputs must be monitored
• human review must be used where appropriate
• you will not represent AI outputs as guaranteed, verified, or professional advice
• you will not use agents to mislead people into believing they are speaking with a human where disclosure is required
• you will maintain escalation paths for callers who need human assistance
• you will promptly disable agents that behave incorrectly
• you will not use the Platform for vulnerable persons, children, emergency contexts, or high-impact decisions without legal review and appropriate safeguards
• you accept responsibility for the consequences of deploying agents using your scripts, prompts, data, settings, integrations, and workflows